Privacy Policy

Last updated: [PENDING: launch date]

MelMedic ("we," "us," or "our") operates the website melmedic.com [PENDING: confirm domain] (the "Site"). This Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have. It applies to the marketing website only.

1. The important part: this website does not collect health information

This Site is a marketing and educational website. We do not ask for, collect, or store protected health information (PHI) here. All appointment booking, clinical intake, medical records, visit communications, and payments for care occur inside our HIPAA-compliant electronic health record and patient portal, CharmHealth ("Charm"). Charm's own privacy practices and our HIPAA Notice of Privacy Practices govern that information.

Please do not submit health information through any form, phone message, fax, or email associated with this Site.

2. Information we collect on this Site

• Email address: if you voluntarily request our free guide or subscribe to our email list.
• General contact inquiries: if you call or email us with a non-clinical question.
• Usage data: standard analytics such as pages visited, approximate location (city/state level), device and browser type, and referral source. [PENDING: list actual analytics tools used, e.g., Google Analytics / GHL tracking.]
• Cookies: small files used for site functionality and analytics. You can control cookies through your browser settings.

3. How we use information

• To send you the free guide you requested and related health-education emails you've opted into.
• To respond to general inquiries.
• To understand how the Site is used and improve it.
• To comply with legal obligations.

We do not sell your personal information. We do not share your email address with third parties for their own marketing.

4. Email communications

Every marketing email we send includes an unsubscribe link. You can opt out at any time and we will honor your request promptly.

5. Service providers

We use trusted service providers to operate the Site and our email list (for example, our website/CRM platform). These providers process information only on our behalf and under confidentiality obligations. [PENDING: name platforms, e.g., GoHighLevel.]

6. Data retention and security

We keep marketing information (like your email address) only as long as needed for the purposes above or as required by law, and we use commercially reasonable safeguards to protect it.

7. Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

8. Your rights

Depending on your state of residence, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us using the details below. [REVIEW WITH COUNSEL] Confirm which state privacy laws apply (e.g., CCPA/CPRA if California thresholds are met) and tailor this section.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest revision. Material changes will be posted on this page.

10. Contact us

Questions about this Privacy Policy: call (877) 942-8808 or write to [email protected] or P.O. Box 512, Bonner Springs, KS 66012.