Privacy Policy
Last updated: August 20, 2026
MelMedic ("we," "us," or "our") operates the website melmedic.com (the "Site"). This Privacy Policy explains what information we collect through the Site, how we use it, and the choices you have. It applies to the marketing website only.
1. The important part: this website does not collect health information
This Site is a marketing and educational website. We do not ask for, collect, or store protected health information (PHI) here. All appointment booking, clinical intake, medical records, visit communications, and payments for care occur inside our HIPAA-compliant electronic health record and patient portal. That portal's own privacy practices and our HIPAA Notice of Privacy Practices govern that information.
Please do not submit health information through any form, phone message, fax, or email associated with this Site.
2. Information we collect on this Site
- Email address: if you voluntarily request our free guide or subscribe to our email list.
- General contact inquiries: if you call or email us with a non-clinical question.
- Usage data: standard analytics such as pages visited, approximate location (city/state level), device and browser type, and referral source.
- Cookies: small files used for site functionality and analytics. You can control cookies through your browser settings.
- Advertising and measurement data: we use the Meta Pixel on our marketing pages to understand how visitors find us and how our advertising performs. It collects information about pages visited and actions taken on those pages. We have not installed the Meta Pixel or other advertising tracking technology within our patient portal, booking flow, or clinical intake environment.
3. How we use information
- To send you the free guide you requested and related health-education emails you've opted into.
- To respond to general inquiries.
- To understand how the Site is used and improve it.
- To measure the performance of our advertising.
- To comply with legal obligations.
We do not sell your personal information. We do not share your email address with third parties for their own marketing.
4. Email communications
Every marketing email we send includes an unsubscribe link. You can opt out at any time and we will honor your request promptly.
5. Service providers
We use trusted service providers to operate the Site and our email list (for example, our website/CRM platform). These providers process information only on our behalf and under confidentiality obligations.
6. Data retention and security
We keep marketing information (like your email address) only as long as needed for the purposes above or as required by law, and we use commercially reasonable safeguards to protect it.
7. Children's privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.
8. Your rights
Depending on your state of residence, you may have rights to access, correct, or delete personal information we hold about you. To exercise these rights, contact us using the details below.
9. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows the latest revision. Material changes will be posted on this page.
10. Contact us
Questions about this Privacy Policy: call (877) 942-8808 or write to [email protected] or P.O. Box 512, Bonner Springs, KS 66012.
California privacy
If you are a California resident, our California Privacy Notice sets out the categories of personal information we collect, why we collect it, who we disclose it to, and how to exercise your rights under the CCPA.
UK and EU privacy
If you are in the United Kingdom or the European Economic Area, our UK and EU Privacy Notice explains whether the GDPR applies to us, what we collect from website visitors, and the rights we will honor.