Refund Policy

Last updated: August 20, 2026

Digital products: the Better Prepared Guarantee

Digital products purchased from MelMedic are covered by the Better Prepared Guarantee.

Go through the material and use the resources. If you do not believe it gave you real value, email us within 30 days of your purchase and we will refund you in full. No forms. No hassle.

This covers The Smart Patient Blueprint™ System, The Family Health Command Center™ Pro, The Healthcare Navigation Masterclass, and any bonus material included with them.

How to request a refund

Email [email protected] from the address you used at checkout, within 30 days of purchase, and say you would like a refund under the Better Prepared Guarantee. You do not have to explain why, although we always read it if you tell us.

Refunds are issued to the original payment method. Your bank or card issuer decides how quickly it appears, which is usually a few business days and occasionally longer.

What happens to your access

When a refund is issued, access to the refunded material ends. Anything you downloaded or printed while you had access is yours to keep; we will not ask for it back.

What the guarantee does not promise

We guarantee that you can get your money back if the material is not valuable to you. We do not, and cannot, guarantee a particular health outcome, a particular experience at an appointment, or a particular decision by any provider. That distinction matters and it is deliberate.

Telehealth visits

Visits are $69 for a new patient, $45 for a follow-up, and $129 for comprehensive primary care. If you need to cancel or reschedule, do it through the patient portal as early as you can so the time can go to another patient. For questions about a specific charge, contact the office and we will work it out with you.

Refill review

A refill review is $35. Requests are reviewed within one business day. If Melanie is unable to approve your refill, you will be issued a refund in full. You are paying for her clinical review, so if she approves the refill the fee stands even if you later decide not to fill it.

Memberships

Message membership is $39 a month, billed monthly. You can cancel at any time from your account in one click. Cancelling stops the next payment; access continues through the end of the period you have already paid for.

Programs

Health programs include scheduled provider time, so they follow the visit policy above rather than a digital-product guarantee.

Prescriptions and pharmacy charges

Any amount you pay to a pharmacy is charged by that pharmacy, not by MelMedic, and is subject to their policy. Prescription medications generally cannot be returned once dispensed.

If something goes wrong with your order

If you were charged incorrectly, charged twice, or cannot access something you paid for, contact us before anything else and we will fix it. Email [email protected] or call (877) 942-8808.

Raising a dispute with your bank before contacting us usually makes it slower to resolve, not faster, because the payment is frozen while the dispute runs. One email to us is almost always quicker.

Contact

MelMedic LLC
PO Box 512, Bonner Springs, KS 66012
[email protected] · (877) 942-8808

This policy sits alongside our Terms of Service.